Refund Policy

CodeFizz Editor Agent is downloadable software. The moment you pay, you get a personal download link, a license key, and access to the plugin. Once that has been delivered to your inbox there is no way to take it back. This is also why most digital stores handle subscriptions and digital goods the same way.

Open your Polar customer portal, click your active subscription, and hit Cancel. You will keep using the plugin and receiving updates through the end of the period you have already paid for, and you will not be charged again. There is no back and forth over email required.

The version of the plugin you already downloaded keeps working on your machine. You stop receiving new releases and you lose access to the private Discord, the roadmap, and any tier-specific perks. If you decide to come back later you can subscribe again and pick up where you left off. The plugin you paid for is yours to keep.

If you bought the plugin and it does not work for you because of a real bug or a feature you could reasonably have expected to be there, email me. I am one person and I read every email. We will figure it out together, and that includes a refund when it is the right call. I would rather have one fewer sale than one frustrated customer.

EU consumer law gives a fourteen day right of withdrawal on most online purchases. That right does not apply to digital products once you have started using them, which is the standard rule across the EU for software downloads. If you live in an EU country and you have not yet downloaded the plugin or activated your license key, you can request a full refund inside that fourteen day window by emailing me. Other countries have similar rules. If yours does and you think this policy is treating you unfairly, get in touch and we will sort it out.

Payments are processed by Polar Software, Inc. as the Merchant of Record. Polar collects and remits taxes on your behalf and issues your invoice. Polar has its own buyer terms which apply on top of this policy. If a dispute ever needs to involve the payment processor directly, Polar is the entity to contact.

Email me at contact@codefizz.dev. Please include the order reference from your confirmation email so I can find your account quickly. I usually respond within one working day.